We recognise that from time to time complaints may arise. Our aim is to have a process that is simple to use and understand.
In addition to this general policy, there are specific policies relating to how to make a complaint about a member of clergy, about a safeguarding matter, one of our church schools or academies or a complaint about a local church matter.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
A complaint about the Diocesan Board of Finance or a member of its staff
The Diocesan Office is committed to serving the whole Diocese and living out our Kingdom People vision. Where we fall short of the high standards we set for ourselves we are also committed to looking at why and putting things right.
Download the complaints policy
A complaint about Clergy
A high standard of integrity and service is expected of our Clergy. Mostly that standard is met, but occasionally individual Clergy can fall short of what is expected. When this occurs there are different ways to respond, see details regarding the Clergy Discipline Measure here. Your concern may be more serious and involve the welfare of a vulnerable person – child or adult. This must always be held paramount, no matter how uncomfortable that may be because only in that way, can we create a church that is safe for everyone. If you have a complaint of this nature, please speak to our safeguarding team.
A complaint about Safeguarding
The Bishop wants to support people who feel genuinely aggrieved to make a complaint, and will ensure that all complaints are taken seriously and are handled fairly and promptly. All information about a complaint will be treated in the strictest confidence. You can view the complaints policy here. Your concern may be more serious and involve the welfare of a vulnerable person – child or adult.If you have a complaint of this nature, please speak to our safeguarding team.
A complaint about one of our church schools or academies
Please contact the local school or academy to request a copy of the individual school’s complaints process.
A complaint about an individual church matter
We would recommend that initially this is referred to the local Parochial Church Council (PCC) for a hearing.
Additional Resources